Is my credit card information safe when I order from Kate Farms? Yes. We use the Internet's strongest security technologies, including Secure Sockets Layer (SSL). Your credit card number is encrypted so that it cannot be read as it is transmitted over the Internet.
Shipping Kate Farms ships to locations in the continental United States, Alaska and Hawaii and shipping is included in the price of the items you order at shop.katefarms.com and goods are shipped from our warehouse in western Michigan. Our Australian partner ships Kate Farms products to customers from their distribution centre located in Sydney NSW Australia.
If I don't want to give my credit card information online, are there other ways to order? Check our Retailer List for a store near you, or send us an e-mail message and we will make arrangements with you.
Can I view orders I've placed in the past? Yes. If you register an account with us, you will be able to log in using your email address and password. You'll then be able to view your order history. You do not need an account to shop online.
What if I made an error? Contact us right away by email. Additional charges may apply if the delivery address is incorrect and the package needs to be forwarded to a different location.
How do I return an item? To return an item, please contact our customer service department by e-mail for return authorization and instructions. Please note: only one opened package of any product is eligible for return. All others of the same product must be in its original factory-sealed container for refund. Unauthorized returns are not accepted.
There is a problem with my order. What should I do? Please contact us by e-mail right away and we will rectify the situation as soon as possible. Include as much information as possible.
How do I contact Customer Care? Send us your questions, comments and suggestions by e-mail We will get back to you as quickly as possible.
When is my credit card charged for the order I've placed? We authorize and charge your card for the order amount at the time the order is placed.
Why does Komplete contain carrageenan, isn’t it bad for the body? Carrageenan from seaweed is not the same as synthetically produced poligeenan. Studies have shown that poligeenan is absorbed into the body and may result in toxic effects. On the other hand, studies done on carrageenan indicate that it passes through the body and is not absorbed.
Is Agave really a healthy sweetener? Organic blue agave is produced without the use of toxic chemical pesticides, herbicides, fungicides and genetically modified seeds. For these reasons agave is a far superior choice when compared to other sweeteners like high fructose corn syrup.