Solid Business Integrity and Ethics
Recently, two of our packages went to wrong address and no fault of Kate Farms. These were important for my daughter and we were running low. It has help her significantly gain and maintain weight because of other food allergies.
On their own, they detected the issue and sent packages to our home. They even personalized things a bit more by giving us an actual phone call to let us know they had us covered - you know like doctors a long time ago in another universe made house calls...that day made our family feel heard and more than just dollar signs and numbers...My daughter was doing cart wheels of excitement when this all happened.
I really like those I talked to and exchanged email messages with. Also love this company's business model - good old fashion integrity, ethics that builds customer trust...imaging that :)
Continued business success in 2021 - keep on hitting home runs and making touch downs! Yay!!